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General
Customer Service & Complaints (compliance)
CPD-certified Customer Service & Complaints (compliance) training for UK businesses — built to the standard HawkSwift uses on client engagements.
1 hours4 modulesCPD-certifiedCertificate on completion
£29
One-off · instant online access · 12 months to complete
Course curriculum
MODULE 1Foundations
- Introduction to Customer Service & Complaints (compliance)10 min
- Key principles and the law behind Customer Service & Complaints (compliance)10 min
✓ Module quiz included
MODULE 2Legal Duties & Standards
- Introduction to Customer Service & Complaints (compliance)10 min
- Key principles and the law behind Customer Service & Complaints (compliance)10 min
✓ Module quiz included
MODULE 3Identifying Risk
- Introduction to Customer Service & Complaints (compliance)10 min
- Key principles and the law behind Customer Service & Complaints (compliance)10 min
✓ Module quiz included
MODULE 4Controls & Best Practice
- Introduction to Customer Service & Complaints (compliance)10 min
- Key principles and the law behind Customer Service & Complaints (compliance)10 min
✓ Module quiz included
Final assessment: 10-question exam · pass mark 70% · free resits
Enrol on Customer Service & Complaints (compliance) — £29
Group bookings & invoicing: info@hawkswift.co.uk